Return & Refund Policy
At giftistry.in, we are committed to delivering exceptional customer service and ensuring your complete satisfaction. To promote transparency, we recommend reviewing this Return Policy and our FAQ section prior to making a purchase.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on most products available on our website. If you’re not fully satisfied with your purchase, you can request a refund within 30 days of delivery. Eligible products will be refunded in full via the original payment method.
Non-Returnable Items
Certain items are non-returnable due to licensing and copyright restrictions. These include:
Opened, downloaded, or installed software delivered electronically
Digitally licensed products once activated
However, if a software product is defective, we will exchange it for the same title as per the manufacturer’s 30-day limited warranty. Conditions may vary based on the brand or product.
Incorrect or Defective Items
If you’ve received a wrong or defective item due to our error, we will cover the full cost of return shipping. Upon receiving the returned product, we’ll either:
Issue a full refund, or
Send a replacement at no additional charge, with upgraded shipping provided.
Refund Process
Once your return is received and verified, refunds are processed within 2–3 weeks. This timeframe includes:
Shipping time back to us
Product inspection and verification
Final refund processing
Refunds will be issued through the original payment method used during checkout.
Order Confirmation Number (OCN) – Required
All return requests must include an Order Confirmation Number (OCN). To obtain one, email us at support@giftistry.com with the following details:
Original order number
Product(s) to be returned
Condition of the item(s)
Reason for the return
⚠️ Returns sent without an OCN cannot be accepted. Giftistry is not responsible for lost or unauthorized returns.
Electronic Delivery Refunds
For digitally delivered products, we will confirm with the manufacturer that the product:
Has not been activated or used
Is eligible for deactivation or return
Once verified, we will process your refund accordingly.
Return Shipping Policy
For standard returns, the customer is responsible for return shipping costs.
For incorrect or defective products, Giftistry covers all return shipping expenses.
Please pack items securely to prevent damage during transit.
Need Help?
For questions regarding refunds, returns, or assistance with the return process, our support team is here to help:
📧 Email: support@giftistry.com
📞 Phone: +91 92055-22964
🌐 Website: https://giftistry.in
